To start, stop or transfer water service, please call Utility Customer Service at (217) 424-2841. This applies to both residential and commercial customers.

Utility Customer Service

Decatur Civic Center (second floor)

#1 Gary K. Anderson Plaza

Hours: 8 a.m.-4:30 p.m. Monday – Friday

Phone  (217) 424-2841

Fax (217) 424-2859

Email Utility Customer Service



How to Sign-up for Electronic Billing

How to Sign-up for Direct Pay

Pay Online




Authorized Payment Locations

First Currency Exchange #21659 E Eldorado St
Kroger3070 N Water St
Kroger255 W 1st Drive
Kroger1818 Airport Plaza

** $1.50 charge per item **