Auto Pay - City of Decatur, IL

Registration on our new payment portal will begin March 1, 2023

Information needed for registration:

Customer Number (located on your water bill)
Your Email Address
Your Bank Routing Number
Your Bank Account Number and whether it is checking or savings

If you do not have access to a computer, you can visit City of Decatur Customer Service Windows on the second floor of the Decatur Civic Center for assistance with registration on the new payment portal.

Benefits of Auto Pay:

Your payment will be deducted from your bank account on your due date, maximizing your cash flow.
You will no longer have to worry about missing a payment if you’re on vacation or gone for an extended period of time.
No more worries about being billed late fees.
Save the time and cost of writing a check or the time of initiating some other form of electronic payment.
Save postage cost.
Auto Pay is FREE!

Automatic withdrawal from your bank account on due date is for Municipal Utilities (Water) Bill only.

opens in a new windowInstructions 1opens PDF file – Setting up your account and starting a new auto pay agreement

opens in a new windowVideo Instructions 1

opens in a new windowInstructions 2opens PDF file – Basic navigation within the new portal

opens in a new windowVideo Instructions 2

opens in a new windowAuto Pay Portal

For questions or concerns regarding automatic payments, please contact Utility Customer Service at 217-424-2841 from 8:00AM to 4:30PM, Monday through Friday.