There are several ways to make payments to the city.
Effective May 1, 2021 the city will pass any debit card / credit card payment transaction fees charged by a financial institution or card processor to the customer.
NOTICE: We are asking our community for patience as you may experience longer than normal wait times to pay bills and receive related customer service.
The City recently implemented a computer software upgrade. Despite successful tests of the new system beforehand, we are currently experiencing certain processing issues that are complicating our ability to provide the normal level of customer experience that we strive for. We would like to apologize for any inconvenience and ask that you have some patience with our customer service reps if you experience delays.
We are working diligently on a solution, and will keep working until issues are resolved. Thank you for your understanding and patience!
E-Check, Credit Card, or Debit card
Select the type of payment you want to make from the list below.
- Municipal Utilities (Water) Bill
- Parking Tickets
- Administrative Court
- Other (includes any bill not specifically listed.)
Please note that you will need information from your current bill to make an online payment. This information will include Account and Bill number, Citation or Ticket number, Permit number, Invoice number, Loan number, etc.
Online Payment Frequently Asked Questions
Online Payment Type Information
Online payments are available and offered as a convenience to those wishing to make Visa, MasterCard or Discover credit card payments as well as Direct Debit Bank Account (E-Check) payments. Debit cards can be processed as credit cards if they have a Visa or MasterCard logo.
Pay by Phone
E-Check, Credit Card, or Debit card
Municipal Utilities (Water) Bill only
Cash, Check, Money Order, Credit Card, or Debit Card
Cashier window on the second floor of the Civic Center, #1 Gary K. Anderson Plaza, from 8:00 a.m. to 4:30 p.m., Monday through Friday.
Authorized Payment Locations
In addition to the cashier window at the Civic Center, Municipal Utilities (Water) Bill payment may be made at the following locations:
|First Currency Exchange #2||1659 E Eldorado St|
|Houran's on the Corner Florist||1106 W Pershing Rd|
|Kroger||3070 N Water St|
|Kroger||255 W 1st Drive|
|Kroger||1818 Airport Plaza|
** $1.50 charge per item **
Payment drop box located on the east side of the Civic Center on Jackson Street. Please use the return envelope sent with your bill and enclose the remittance portion of your bill. Please do not put cash in the drop box.
Pay by Mail
Using the return envelope sent with your bill, mail to:
City of Decatur
P.O. Box 2578
Decatur, IL 62525-2578
Sign-up for Auto Pay and eliminate payment worries!
Benefits of Auto Pay
- Your payment will be deducted from your bank account on your due date, maximizing your cash flow.
- You will no longer have to worry about missing a payment if you’re on vacation or gone for an extended period of time.
- No more worries about being billed late fees.
- Save the time and cost of writing a check or the time of initiating some other form of electronic payment.
- Save postage cost.
- Auto Pay is FREE!
You will continue to receive a paper copy of your bill and you should continue to pay your bill until your bill indicates you are on our Auto Pay program.
Automatic withdrawal from your bank account on due date for Municipal Utilities (Water) Bill only.
Sign up here for opens in a new windowAuto Pay
For questions or concerns regarding automatic payments, please contact Utility Customer Service at (217) 424-2841 from 8:00AM to 4:30PM, Monday through Friday.