There are several ways to make payments to the city.

Effective May 1, 2021 the city will pass any debit card / credit card payment transaction fees charged by a financial institution or card processor to the customer.

 

NOTICE: We are asking our community for patience as you may experience longer than normal wait times to pay bills and receive related customer service.

The City recently implemented a computer software upgrade. Despite successful tests of the new system beforehand, we are currently experiencing certain processing issues that are complicating our ability to provide the normal level of customer experience that we strive for. We would like to apologize for any inconvenience and ask that you have some patience with our customer service reps if you experience delays.

We are working diligently on a solution, and will keep working until issues are resolved. Thank you for your understanding and patience!

 

Online Payments

E-Check, Credit Card, or Debit card

Select the type of payment you want to make from the list below.

Please note that you will need information from your current bill to make an online payment. This information will include Account and Bill number, Citation or Ticket number, Permit number, Invoice number, Loan number, etc.

Online Payment Frequently Asked Questions

Online Payment Type Information

Online payments are available and offered as a convenience to those wishing to make Visa, MasterCard or Discover  credit card payments as well as Direct Debit Bank Account (E-Check) payments. Debit cards can be processed as credit cards if they have a Visa or MasterCard logo.

Pay by Phone

E-Check, Credit Card, or Debit card

Municipal Utilities (Water) Bill only

800-700-9309

Cashier Window

Cash, Check, Money Order, Credit Card, or Debit Card

Cashier window on the second floor of the Civic Center, #1 Gary K. Anderson Plaza, from 8:00 a.m. to 5:00 p.m., Monday through Friday.

 

Authorized Payment Locations

In addition to the cashier window at the Civic Center, Municipal Utilities (Water) Bill payment may be made at the following locations:

LocationAddress
First Currency Exchange #21659 E Eldorado St
Houran's on the Corner Florist1106 W Pershing Rd
Kroger3070 N Water St
Kroger255 W 1st Drive
Kroger1818 Airport Plaza

** $1.50 charge per item **

Drop Box

Payment drop box located on the east side of the Civic Center on Jackson Street. Please use the return envelope sent with your bill and enclose the remittance portion of your bill.  Please do not put cash in the drop box.

Pay by Mail

Using the return envelope sent with your bill, mail to:
City of Decatur
P.O. Box 2578
Decatur, IL 62525-2578

Direct Pay

Sign-up for Direct Pay and eliminate payment worries!

Benefits of Direct Pay

  • Your payment will be deducted from your bank account on your due date, maximizing your cash flow.
  • You will no longer have to worry about missing a payment if you’re on vacation or gone for an extended period of time.
  • No more worries about being billed late fees.
  • Save the time and cost of writing a check or the time of initiating some some other form of electronic payment.
  • Save postage cost.
  • Direct Pay is FREE!

You will continue to receive a paper copy of your bill and you should continue to pay your bill until your bill indicates you are on our Direct Pay program.

Automatic withdrawal from your bank account on due date for Municipal Utilities (Water) Bill only. Please contact Utility Customer Service at (217) 424-2841 for more information on this service.