Utility Customer Service is a function of the Finance Department. Duties include managing water service requests, billing, and collections for users of the City’s water supply. Bills for residential and commercial customers are issued monthly.
Residential customers are typically billed for water usage, a recycling charge, a sewer user fee, a sanitary fee, and stormwater utility fees. The sanitary fee is billed on behalf of and turned over to the Decatur Sanitary District. Recycling charges are billed regardless of whether services are utilized.
Utility Customer Service
Decatur Civic Center (second floor)
#1 Gary K. Anderson Plaza
Hours: Monday through Friday
Telephone Support : 8:00 am to 4:30 pm
In Person: 8:00 am to 4:30 pm
Phone (217) 424-2841
Fax (217) 424-2859
Email Utility Customer Service
How to Apply for Water Service
How to Sign-up for Electronic Billing
opens in a new windowHow to Sign-up for Auto Pay
Authorized Payment Locations
Location | Address |
---|---|
First Currency Exchange #2 | 1659 E Eldorado St |
Kroger | 3070 N Water St |
Kroger | 255 W 1st Drive |
Kroger | 1818 Airport Plaza |
** $1.50 charge per item **
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Rates
- opens in a new windowMonthly Sanitary Ratesopens PDF file – effective May 1 2024
- opens in a new windowWater Sanitary Ratesopens PDF file – effective May 1 2024
Forms
- Agent Authorization Formopens PDF file
- Recyclable and Non-Recyclable Item Listopens PDF file
- Recycling Fee Adjustment Request
- Stormwater Utility Brochureopens PDF file
- Water Conservation Pamphletopens PDF file
- Water Valve Shut Off Instructionsopens PDF file
Recycling FAQ’s
Utility Customer Service
Phone (217) 424-2841