Are any other numbers besides 9-1-1 answered at the Emergency Communications Center?
When calling a non-emergency line, you will be given an automated set of options. From those options, you select the routing of the call, which can be directly to whom you wish to speak with or back to the dispatch center.
What difference does it make whether I call 9-1-1 or the non-emergency number?
The Central Illinois Regional Dispatch Center has an “Enhanced” 9-1-1 system. This means that when you call 9-1-1, your name, address and phone number are displayed on the computer screen when an ECS answers the phone. This information helps make your call quicker and easier to process. The location display is also extremely important in cases where the caller does not know where they are, or cannot speak or give their location due to a medical problem or some other reason. When you call the non-emergency number the ECS call-takers do not receive this display.
My group would like to tour the Emergency Communications Center. How can we arrange that?
The Central Illinois Regional Dispatch Center runs and operates the dispatch center. Please contact their staff at 217-424-1078.
What should I do if I am unhappy with the service I received from dialing 9-1-1?
The Central Illinois Regional Dispatch Center runs and operates the Communications Center. If you wish to speak to a dispatch supervisor, please call the CIRDC at 217-424-1078.
I’d like to become an ECS – where can I get information about the job?
Please contact the Central Illinois Regional Dispatch Center. Their phone number is 217-424-1078.
