The Emergency Communications Specialists (ECS) are a liaison between the public and the public safety responders. Although the position is complex and stressful, the Emergency Communications Specialists value the opportunity to provide service in a courteous and professional manner.
Duties of the Emergency Communications Specialists include:
- Receiving calls via 9-1-1 emergency number and other emergency and non-emergency systems. Determining the correct priority and appropriate action in accordance with established policies.
- Operating computer link to the State and Federal information system.
- Processing documents of arrested persons; making record checks on suspects and arrested persons; processing traffic, juvenile, mental and criminal arrest information.
- Maintaining files and records on alarm systems, wanted persons, stolen vehicles and other required information.
- Dispatching the appropriate fire apparatus and EMS units, recording the time, location and nature of each dispatch, monitoring the 800 MHZ radio system “911” group; and sounding the Civil Defense sirens.
- Receiving, relaying and/or transmitting routine and emergency calls to Law Enforcement, Fire Protection and other public safety agencies and units.
- Maintaining a log of radio transmissions, telephone calls and other pertinent information facts and inputing them into a computer.
- Maintaining incident reports of complaints.
The Emergency Communications Center operates three shifts, 24 hours a day, 365 days a year to serve the citizens of Decatur and Macon County, Illinois.